NORCOMM
Public Safety
Communications Inc.

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Providing Hosted 9-1-1 Emergency Communication Services and 9-1-1 Professionals to Staff and Manage Government Operated Emergency Communication Services

Established in 1994, NORCOMM was Illinois’ first private 911 call center serving police, fire, and emergency medical dispatch for villages and fire protection districts.

NORCOMM Public Safety Communications, Inc. provides professional 9-1-1 call reception and dispatch using trained professional call takers, dispatchers, and supervisors. Directors, managers, and supervisors provide administration of our dispatch facilities to maintain quality services and reporting. Directors and managers are APCO® and NENA® members and are highly involved in both organizations. These organizations are committed to enhancing public safety communications.

All NORCOMM dispatchers are certified as Emergency Medical Dispatchers through IAED, NENA Telecommunicator Core Competencies which incorporates Police and Fire/EMS concepts, L.E.A.D.S. and NIMS.

ANSWER THE CALL

Do you have what it takes to answer the call? NORCOMM is currently hiring dispatchers. Apply now on our careers page!

9-1-1 Staffing

Join Our Team

As a valuable NORCOMM team member, you will play a critical role in helping people during their greatest time of need. If you are looking for a challenging and highly rewarding career, click here to learn more.

9-1-1 Staffing

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Important information regarding cell phone issues from NENA

An extremely important update from NENA regarding your Android cell phone and Emergency SOS features:

NENA staff has been working with Google and Original Equipment Manufacturers (OEMs) regarding a recent and large uptick in accidental calls caused by changes to default behavior in some devices for the Emergency SOS feature in Android. This feature is activated by rapidly pressing the power button 5 times. With recent changes in settings included in recent updates to some Android OEMs, the Emergency SOS feature has initiated a large volume of “accidental” 9-1-1 calls. NENA has data that PSAPs report up to a 30% increase in call volumes in May and June, most of them attributed to this feature change.

Android Operating System (OS) software from both Google and OEMs have introduced updates to address the issue. For multiple major OEMs, the updates have already been pushed to the public and installed on many devices. It will take some time for updates to reach a critical mass of handsets, and for users to install them, for the issue to be completely addressed. This may take weeks to months. NENA advises all Android users to update their OS to the latest version.

The following is a guide to the Emergency SOS feature as tested on a Samsung Galaxy S22 updated on June 26, 2023. This guide reflects NENA’s internal findings only, and is not meant to nor shall it be inferred to be associated with or to endorse either Google or Samsung.

With the update, the Emergency SOS feature cannot be entirely disabled. However, with recent system updates, most Android devices will now have the “Countdown” feature by default set to OFF (pictured below, left). In this mode pressing the power button 5 times will prompt the user to dial 9-1-1 but will not do so automatically. The device will time out after 5-10 seconds of waiting if the user does not interact with it.

After the timeout, if the user does not interact with the phone, it will return to the screen the user was previously using (for example the lock screen, or whichever app was being used prior to initiating Emergency SOS if the phone is not locked). With the Emergency SOS prompt, the user will be prompted to call 9-1-1 but the phone will not call 9-1-1 automatically. The interface may look different depending on the device (pictured above, center, is a Samsung Galaxy S22 and pictured above, right, is a Google Pixel 6).

If the Countdown feature is enabled, it will count down from the configured number (pictured left is the test device default of 10 seconds). Once the count reaches 0, it will automatically dial 9-1-1.

If the user prefers this functionality, they must choose to enable it in their settings. If the countdown feature turned ON, the phone can accidentally dial 9-1-1 if the user’s power button is pressed 5 times and the user does not interact with the phone. For example, this can happen when the power button is cycled rapidly without intending to call for help, such as if young child is playing with the device.

If the user does not click “cancel” during the countdown, the phone will call 9-1-1, 112, 999 or whichever primary emergency number is appropriate for their locality or country. The user may also set a specific default emergency number as well as emergency contacts if they prefer.

As Android phones are updated, these default feature changes should provide relief from the rash of unintended emergency calls internationally that have been largely attributed to this feature through May and June.

For more information, head over to https://www.nena.org/ or on Facebook at https://www.facebook.com/911NENA911/

Rosemont Public Safety/Norcomm 911 partner to introduce Live 911
Below is an important news release from Rosemont Public Safety regarding Live 911, a live streaming public safety service that enables officers to hear 9-1-1 calls in real time while working in the field. RPSD and Norcomm began beta testing the service in February of 2021. After extensive testing, the program was officially rolled out in April 2022 to take advantage of the ingenious technology the Live 911 system offers first responders.
For additional information, please view the news release below or head on over to www.live911.com.

NORCOMM Public Safety Communications Inc.

Providing Hosted 9-1-1 Emergency Communication Services and 9-1-1 Professionals to Staff and Manage Government Operated Emergency Communication Services

ANSWER THE CALL

9-1-1 Staffing

Join Our Team

9-1-1 Staffing

Join Our Team

Important information regarding cell phone issues from NENA

NORCOMM
Public Safety
Communications Inc.