About Us

Established in 1994, NORCOMM was Illinois’ first private 911 call center serving police, fire, and emergency medical dispatch for villages and fire protection districts.

NORCOMM Public Safety Communications, Inc. provides professional 9-1-1 call reception and dispatch using trained professional call takers, dispatchers, and supervisors. Directors, managers, and supervisors provide administration of our dispatch facilities to maintain quality services and reporting. Directors and managers are APCO® and NENA® members and are highly involved in both organizations. These organizations are committed to enhancing public safety communications. 

All NORCOMM dispatchers are certified as Emergency Medical Dispatchers through IAED, APCO Institute® Public Safety Telecommunicator I, APCO Institute® Advance Fire Service, L.E.A.D.S. and NIMS. NORCOMM is also a member of NEMRT and dispatchers attend NEMRT training on a regular basis.